1. Detailed description of goods and/or services

Chelsea Clinic & Spa is a business in the cosmetics industry that provides treatments and sells products..

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way of door to door courier. Courier costs will be added to the cart upon checkout where applicable.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Chelsea Clinic & Spa is subject to availability. In cases of unavailability, Chelsea Clinic & Spa will refund the client in full within 30 days. To be elegible for a refund the product needs to be unopened and in its original packaging.  

5. Customer Privacy policy

Chelsea Clinic & Spa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, SnapScan or by bank transfer into th eChelsea Clinic & Spa bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Chelsea Clinic & Spa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Chelsea Clinic & Spa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Chelsea Clinic & Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Chelsea Clinic & Spa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Chelsea Clinic & Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by The Chelsea Health and Beauty Spa CC based in South Africa trading as Chelsea Clinic & Spa.

14. Your Company contact details

Company Physical Address: 51A Waterloo Road, Wynberg, Cape Town, 7800

Email:reception@chelseaspa.co.za

Telephone:+27 (0)21 797 5001

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